Introduction This Privacy Policy describes how Wing Hei Property Agency Limited (referred to as “the Travel Agent,” “we,” “us,” or “our”) collects, uses, and protects the personal information of clients (referred to as “you” or “the client”) when using our travel agent services. We are committed to protecting your privacy and ensuring the security of your personal information. By using our services, you consent to the collection and use of your personal information as described in this Privacy Policy.
Information We Collect 2.1. Personal Information: We may collect personal information such as your name, contact details, passport information, and other relevant information necessary for providing travel agent services. 2.2. Travel Information: We may collect information related to your travel plans, including flight itineraries, hotel bookings, transportation arrangements, and tour reservations. 2.3. Payment Information: If you make a payment for our services, we may collect payment-related information, such as credit card details, billing address, and other payment details. 2.4. Communication Information: We may collect information from your communications with us, including emails, phone calls, or other forms of communication. 2.5. Website Usage Information: Our website may collect certain information automatically, such as your IP address, browser type, referring website, pages viewed, and access times. This information is used for statistical purposes and to improve our website and services.
Use of Information 3.1. We use the collected information to provide and improve our travel agent services, including booking flights, accommodations, transportation, tours, and other travel arrangements on your behalf. 3.2. We may use your personal information to communicate with you, respond to your inquiries, and provide customer support. 3.3. We may use your information for internal purposes such as data analysis, research, and improving our services. 3.4. We may use your information to send you promotional materials, updates, and newsletters about our services and special offers. You can opt-out of receiving such communications at any time.
Information Sharing 4.1. We may share your personal information with third-party travel suppliers (e.g., airlines, hotels, car rental companies) as necessary to facilitate the booking and fulfillment of travel arrangements. 4.2. We may share your information with our trusted service providers who assist us in operating our business, such as payment processors, IT service providers, and marketing agencies. These third parties are required to protect your information and use it only for the purposes specified by us. 4.3. We may disclose your personal information if required by law, legal process, or government authorities.
Data Security 5.1. We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard security measures to safeguard your information, including encryption, firewalls, and secure socket layer technology (SSL). 5.2. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Data Retention 6.1. We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. 6.2. If you no longer wish us to hold your personal information, you may request its deletion. However, please note that certain data may need to be retained to comply with legal obligations or resolve disputes.
Your Rights 7.1. You have the right to access, modify, or delete your personal information held by us. You may also request information about the processing of your data or withdraw your consent. 7.2. To exercise your rights or for any privacy-related inquiries, please contact us using the information provided in Section 9 (Contact Us).
Third-Party Websites 8.1. Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review the privacy policies of those websites before providing any personal information.
Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.
